Capitec Bank, a leader in innovative banking, is continuously searching for better ways to optimize internal business processes to improve client experience and insights. The client growth is mostly attributed to a combination of continuous improvement and innovative product offerings. Maintaining such growth requires bleeding edge solutions to gain insights into external and internal information.
The Business Challenge
Being able to make data-driven decisions in order to offer personalized experiences anytime, anywhere is at the core of our strategy – and this cannot be achieved without being digital. Thanks to PBT Group professional services we are able to achieve these goals.
PBT has worked alongside Capitec business stakeholders in designing and building a cloud-based Cognitive Platform to enable Artificial Intelligence. The platform supports client AI strategies and a real-time single view of the customer with existing applications.
The Value Proposition
With an agile approach to establishing the foundational cognitive capabilities, the value realization of increased customer experience and improvement of operational efficiencies was evident early on in the journey.